City Towers tenants, have been outspoken in their complaints about VPM. In four interviews with tenants and 14 written statements shared with this reporter, 18 City Towers residents claimed mistreatment from the company. A dozen of these tenants complained of mold, 10 of broken appliances, seven of security mistreating residents and/or providing insufficient services, six of mice and/or roach infestations. Six tenants also complained of urine and/or feces in elevators and/or stairways, which they say occurs because security does not stop outsiders from entering their buildings. During onsite visits, this reporter walked through unlocked entrances in all three City Towers high-rises and was not asked by security to check in, or who they were visiting.

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