This year marks Paulette Gill’s 20th anniversary as a city bus driver. The mild-mannered Madison, Wisconsin, resident loves her job and cheerfully greets each patron who steps onto her bus. In recent years, however, Gill has noticed a surge in the number of angry riders. One customer became so disruptive that, despite repeated attempts to […]
The post Remaining Calm in an Angry World: How Some Cope first appeared on The Madison Times.
