JAMAICA'S telecommunications service came in for a tongue lashing from Opposition spokesman on science and technology Julian Robinson, in the House of Representatives on Tuesday.

“I think the most objective user of our telecommunications service will acknowledge that the quality of service delivered by our two main providers has deteriorated significantly over the last couple of years,” he said in his contribution to the sectoral debate.

He noted that Section 4(5)(b) of the Office of Utilities Regulation (OUR) Act empowers the OUR to “prescribe standards for the measurements of quantity, quality, or other conditions relating to prescribed utility services”.

In addition, he said the Telecommunications Act, 2000, Section 44(3) states that “the OUR may make rules subject to affirmative resolution prescribing quality standards for the provision of specified services in relation to all service providers or dominant service providers, as the case may be”.

The OUR commences an investigation to determine the factors that have contributed to the deterioration in the quality of service experienced by customers, and take specific steps to correct them;

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